Alterations Customer Service Representative

19 hours ago


Totowa, New Jersey, United States David's Bridal Full time
Alterations Customer Service Representative

At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a critical role in the Alterations department, you'll play a key part in providing exceptional customer service and ensuring seamless operations.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs.
  • Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
  • Provide an exceptional service experience to multiple customers at once, addressing concerns with confidence and escalating when necessary.
  • Promote alterations services and personalization options, building long-term relationships to meet and exceed customer satisfaction.
  • Maintain store standards, including cleanliness, organization, and promotional readiness, to support a flawless shopping experience.
Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) systems.
Benefits:
  • Rewarding environment and competitive pay.
  • Team bonus.
  • Dayforce Wallet - Get Paid Early.
  • Generous Team Member Discount after first pay period.
  • Vision Care.
  • Supplemental Insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
  • 401K Program.
  • Discounts for Identity Theft Protection, Home and Auto Insurance, Mobile, and Pet Insurance.

We're committed to embracing diversity, equity, and inclusion, creating a culture where all forms of diversity are celebrated and valued. Join us in building a workforce that reflects the customers we serve.



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