Alterations Customer Service Representative
19 hours ago
At David's Bridal, we're seeking a skilled Alterations Customer Service Representative to join our team. As a critical role in the Alterations department, you'll play a key part in providing exceptional customer service and ensuring seamless operations.
Key Responsibilities:- Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs.
- Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
- Provide an exceptional service experience to multiple customers at once, addressing concerns with confidence and escalating when necessary.
- Promote alterations services and personalization options, building long-term relationships to meet and exceed customer satisfaction.
- Maintain store standards, including cleanliness, organization, and promotional readiness, to support a flawless shopping experience.
- High school diploma or equivalent degree.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) systems.
- Rewarding environment and competitive pay.
- Team bonus.
- Dayforce Wallet - Get Paid Early.
- Generous Team Member Discount after first pay period.
- Vision Care.
- Supplemental Insurances - Critical Illness, Hospital Indemnity, and Accidental Injury.
- 401K Program.
- Discounts for Identity Theft Protection, Home and Auto Insurance, Mobile, and Pet Insurance.
We're committed to embracing diversity, equity, and inclusion, creating a culture where all forms of diversity are celebrated and valued. Join us in building a workforce that reflects the customers we serve.
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