Automotive Parts Specialist

4 hours ago


Newark, California, United States O'Reilly Auto Parts Full time
Job Summary

The Installer Service Specialist is a key member of our team, responsible for providing exceptional service to professional customers through our store's installer counter. This role requires a strong technical background in mechanics and excellent communication skills to develop sales relationships with installers and customers.

Key Responsibilities
  • Work with installers and professional customers to develop sales relationships and provide technical support.
  • Take customer orders over the phone and online, invoice orders, and direct efforts to accurately pick and stage parts for delivery.
  • Route delivery specialists to ensure customers receive their orders in a timely manner.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Verify all product and merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Audit customer returns for warranty abuse and ensure all returns are tagged and labeled correctly.
Requirements
  • Strong background in mechanics.
  • Above-average communication skills.
  • Hands-on knowledge of automotive repairs (desired).
  • ASE Certification (desired).
What We Offer
  • Competitive wages and paid time off.
  • Stock purchase plan and 401(k) with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account.
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.



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