Employee Experience Strategist

3 days ago

San Francisco, California, United States Klaviyo Full time
Employee Experience Strategist

Klaviyo is seeking a seasoned Employee Experience Strategist to join our growing People Science & Analytics team. As a strategic partner to our Senior People Leaders, you will be responsible for designing and implementing evidence-based employee listening and survey strategies to drive impactful, meaningful, and measurable talent experience and outcomes. This includes co-designing, implementing, and managing Klaviyo's employee listening and survey strategy for understanding the experience across the entire employee lifecycle, serving as a subject matter expert and consultant on survey content, administration, and analysis/reporting, and leveraging innovative listening channels to enrich the quality of insights on the employee experience at Klaviyo.

Key Responsibilities:
  • Co-design, implement, and manage Klaviyo's employee listening and survey strategy for understanding the experience across the entire employee lifecycle.
  • Serve as subject matter expert and consultant on survey content, administration, and analysis/reporting for employee surveys conducted across Klaviyo.
  • Conduct advanced analytics (such as regressions, correlations, decision trees) to analyze survey data in depth and connect to performance, retention, productivity and other exploratory areas to identify impactful insights proactively.
  • Leverage innovative listening channels to enrich the quality of insights on the employee experience at Klaviyo.
  • Design and analyze qualitative listening channels (e.g., employee focus groups/in-depth interviews) and synthesize findings from quantitative channels.
  • Partner closely with our Senior People Leaders to provide the insights needed to enable their teams to action on survey results within their lines of business.
  • Manage survey vendor, preparations for launch, stakeholder communications, trainings, and support materials, and other aspects of survey operations.
  • Translate data analysis into actionable insights and support action planning org-wide, including creation of plans, providing recommended learning resources, and personalized nudges.
  • Continuously improve listening data architecture, measurement strategies, privacy protection, and reporting practices.
  • Ensure all appropriate data privacy, security, and controls requirements are followed.

Requirements:
  • Graduate degree in Industrial/Organizational Psychology or similar field with survey specialization.
  • 5+ years employee listening and HR analytics experience, with a focus on assessment of employee engagement.
  • Tech savvy with experience in navigating survey platforms, responsible AI solutions in this space, and partnering with vendors.
  • Experience designing and managing employee surveys end-to-end, from gathering requirements; designing survey items and invitation logic; working with cross-functional teams and vendor to manage fielding; analyzing results and creating reports; and presenting insights to senior leaders.
  • Excellent research management and organizational skills, acute attention to detail, and ability to balance multiple tasks in a constantly evolving environment.
  • Extremely strong communication, visualization, and articulation skills to deliver meaningful insights to shape People decisions.
  • Deep expertise with application of analytic techniques, including experience with analytics and visualization platforms (e.g., R, SPSS, SAS, Tableau, SQL).
  • Hands-on experience managing, analyzing, and troubleshooting survey and other data.
  • Proven ability to communicate technical concepts, such as sentiment analysis and topic modeling, along with implications, to business and technical audiences.
  • Experience designing and running focus groups and other qualitative methods of listening data collection.

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