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Senior Customer Support Specialist

2 months ago

Summerville, United States Circle K Stores, Inc. Full time
Position Overview

As a Lead Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and enhancing the overall experience for our clients. Your expertise in customer relations will be vital in addressing inquiries and resolving issues effectively.

Key Responsibilities
  • Provide exceptional support to customers, addressing their needs and concerns promptly.
  • Oversee the daily operations of the customer service team, ensuring high standards of service.
  • Train and mentor new team members, fostering a collaborative environment.
  • Analyze customer feedback and implement improvements to enhance service quality.
Qualifications

The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to lead a team effectively. Experience in a retail or service-oriented environment is preferred.