Customer Service Representative

1 week ago

Tampa, Florida, United States USAA Full time
About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Bank Customer Service Representative. As a key member of our contact center, you will play a vital role in providing exceptional service to our members, helping them achieve their financial goals, and building strong relationships with our customers.

Key Responsibilities
  • Handle inbound member calls in a fast-paced contact center environment, providing timely and accurate solutions to their banking needs.
  • Develop and maintain in-depth knowledge of USAA's banking products and services, enabling you to effectively advise and educate members on available options.
  • Utilize digital tools and resources to enhance the user experience, ensuring members have access to the information and support they need to manage their finances effectively.
  • Provide outstanding customer service, communicating clearly and professionally with members via phone or email to process banking requests and provide information on products and services.
  • Prioritize and multitask in a dynamic environment, navigating multiple business applications to meet the needs of our members.
Requirements
  • US military experience through military service or a military spouse/domestic partner.
  • ~1 year of customer contact experience in a needs-based sales environment.
  • ~ Prior experience in a fast-paced contact center environment.
  • ~6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone.
What We Offer

As a USAA employee, you will enjoy best-in-class benefits to support your physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

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