Night Auditor

3 weeks ago


North Myrtle Beach, South Carolina, United States Sea Mist Oceanfront Resort Full time
Job Summary:

The Night Auditor is a vital member of our front office team at Sea Mist Oceanfront Resort. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's front desk during the night shift. This includes registering guests, handling check-ins and check-outs, and maintaining accurate records of daily transactions.

Key Responsibilities:
  • Greet and welcome guests upon arrival, ensuring a warm and friendly welcome.
  • Register guests in our property management system (PMS) and follow proper check-in procedures.
  • Thank guests with genuine appreciation and be aware of their needs, assisting in providing a pleasant experience.
  • Maintain proper operations of the phone and ensure that all performance standards are being met.
  • Respond quickly to guest requests in a friendly manner, following up with guests to ensure satisfaction.
  • Display 'single acts of kindness' that go above and beyond for our guests to help achieve positive guest scores and ratings.
  • Maintain an understanding of services, facility information, and rates and packages.
  • Follow all department credit/refund policies, including brand guarantee if applicable.
  • Responsible for the collection of monies for services rendered during a guest stay, including posting and balancing charges and settlements for rooms and other outlets if applicable.
  • Maintain proper files and reset systems for the next day's operations.
  • Reconcile and complete all daily front desk work.
  • Ensure credit card system reconciles to daily transaction lists.
  • Properly close all PMS and Point of Sale systems daily, generate and maintain appropriate audit reports, and reset all systems to the following day.
  • Develop and maintain positive working relationships with others and support the team to reach goals.
  • Inform the General Manager or Front Office Manager of any problems that need immediate attention and/or action to allow proper function of the shift.

Requirements:
  • High School Degree or Equivalent.
  • Minimum of 1 year experience in a front office or related role.
  • Ability to work on PMS software.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.

Work Schedule:
  • 8 hour shift.
  • Holidays.
  • Monday to Friday.
  • Night shift.
  • Weekend availability.

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