Bilingual Customer Service Representative

3 weeks ago


Brevard, North Carolina, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and solutions.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences to deliver tailored solutions.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales goals, identifying opportunities to upsell and cross-sell products and services.
  • Stay up-to-date with product knowledge, features, and benefits to provide expert advice to customers.
  • Maintain a clean and organized store environment, adhering to company standards and safety protocols.
  • Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in customer service, sales, or a related field.
  • Ability to read, write, and communicate in English and Spanish.
  • Valid driver's license and reliable transportation.
  • Ability to lift up to 50 pounds and stand for long periods.
Preferred Qualifications
  • Previous experience in the paint and coatings industry.
  • Knowledge of tinting and mixing equipment.
  • High school diploma or equivalent in a related field.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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