Account Representative

4 weeks ago

Brevard, North Carolina, United States Coloplast Full time

Job Summary

This is an on-site role located at a designated facility. The Account Representative will service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner. The ideal candidate will be able to identify the reason(s) for the call, utilize the systems to document and route for follow up, and respond appropriately to customers' questions and resolve inquiries. The Account Representative will also be responsible for completing and/or updating all pertinent records in Brightree, and establishing and maintaining effective working relationships with customers and/or co-workers. Additionally, the Account Representative will be responsible for following good housekeeping and quality procedures, and following and observing all safety practices.

Key Responsibilities

* Service customers via inbound and outbound calls
* Present and close customers on products and services
* Handle Patient Enrollment and repeat order opportunities
* Identify reason(s) for calls and utilize systems to document and route for follow up
* Respond to customers' questions and resolve inquiries
* Complete and/or update all pertinent records in Brightree
* Establish and maintain effective working relationships with customers and/or co-workers
* Follow good housekeeping and quality procedures
* Follow and observe all safety practices

Requirements

* High school diploma or equivalent
* Minimum of one year experience in the field
* Willingness to engage in telephone direct sales
* English/Spanish bilingual preferred
* DME experience
* Brightree experience
* Call center experience a plus

What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

Equal Employment Opportunity

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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