Field Service Engineer

3 weeks ago


New York, New York, United States Agilent Full time
Job Description

As a Field Service Engineer at Agilent, you will be responsible for providing technical support and maintenance services to our customers. This role requires a strong understanding of clinical laboratory equipment and a ability to troubleshoot and repair complex instrumentation systems.

Key Responsibilities:
  • Install, implement, and maintain company and multi-vendor systems solutions
  • Respond to customer needs by providing repair, installation, and preventive maintenance services
  • Diagnose and resolve product performance problems
  • Communicate with customers and internal teams to ensure customer satisfaction
  • Document time and expenses in a timely manner
Requirements:
  • High school diploma or equivalent required; associate degree or bachelor's degree in a related field preferred
  • 2+ years of experience in a similar position or experience as an end user working with clinical or analytical instrumentation
  • Previous instrumentation maintenance, troubleshooting, and instrument repair experience a plus
  • Excellent communication and problem-solving skills
What We Offer:
  • Competitive hourly rate: $38.44 - $60.06
  • Eligibility for bonus, stock, and benefits
  • Option to work remotely
  • Choice of company car or reimbursement for personal vehicle usage


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