Attractions Host

2 weeks ago

Williamsburg, Virginia, United States Great Wolf Lodge Full time
About the Role

We are seeking a highly motivated and enthusiastic Attractions Attendant to join our team at Great Wolf Lodge. As an Attractions Attendant, you will be responsible for ensuring the highest level of customer satisfaction and safety while participating in various attractions and activities within our Family Entertainment Center.

Key Responsibilities
  • Communicate with guests to process transactions and complete orders
  • Educate guests on attraction rules and safety guidelines
  • Maintain the daily operation of attractions and report any issues to the Retail Manager
  • Perform preventative maintenance and minor troubleshooting of equipment
  • Ensure the attraction adheres to operating procedure guidelines
  • Provide outstanding customer service and engage in suggestive selling
  • Assist in merchandising functions, including display and store design, inventory receiving, stocking, and merchandise pricing
  • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
Requirements
  • Must be 16 years or older to work in some attractions areas, 18 years or older to work on the Ropes Course
  • Some High School education or equivalent
  • Must be comfortable being at heights of 30 feet or more for extended periods of time
  • Flexibility regarding scheduling based on business demands
  • Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
  • Proven customer service skills and communication skills
  • Successful completion of a criminal background check and drug screen
Desired Qualifications
  • Previous experience demonstrating strong customer service
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Previous experience with cash transactions and Point of Sale systems
  • Proven teamwork skills
  • Enthusiastic and energetic
Physical Requirements
  • Ability to lift up to 30 lbs.
  • Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
  • Ability to bend, twist, and stretch
  • Ability to work in a loud environment with flashing lights
  • Capable of fully extending arms overhead
  • Dexterity to pinch/squeeze with force
What We Offer
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Flexible scheduling and a fun work environment
  • Discounted vacations and employee referral incentives
  • Access to Great Wolf University for on-the-job training and development

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