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Resort Ambassador

1 month ago

Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

Job Summary

As a Resort Concierge with Colonial Williamsburg Company, you will be responsible for providing exceptional guest service and creating memorable experiences for our discerning guests. This role requires a high level of hospitality, courtesy, and problem-solving skills to ensure that every guest feels valued and cared for.

Key Responsibilities

  • Engage guests pre-stay and on-site to provide opportunities to drive revenue through suggestive selling and guest service.
  • Provide warm, anticipatory service to exceed the needs and expectations of our guests.
  • Host special guest programming, such as events and activities, to enhance the guest experience.
  • Provide high-quality concierge information to our guests by proactively selling Colonial Williamsburg attractions, restaurants, and services.
  • Develop and maintain strong guest relationships to ensure loyalty and retention.

Requirements
  • High school diploma or equivalent required; 1-2 years' experience in public relations or a related field preferred.
  • Proven knowledge of Colonial Williamsburg systems and the area is a plus.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and adapt to changing work priorities.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.