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Business Operations Director

2 months ago

Camden, New Jersey, United States The Salvation Army Full time
Job Summary

The Salvation Army is seeking a highly skilled Business Operations Director to oversee the daily operations, facilities management, and financial administration of our organization. This is a full-time position that requires a strong leader with experience in facilities management, real estate property management, and leadership.

Key Responsibilities
  • Manage direct reports, ensuring all staff are well-informed of relevant information to foster productive communications and interdepartmental effectiveness.
  • Conduct a monthly review of work schedules, duty assignments, overtime reports, and other payroll reports to determine if changes are needed.
  • Enforce departmental policies, goals, objectives, and procedures, conferring with Kroc Administrators and other staff members as appropriate to improve outcomes and streamline operations.
  • Consistently apply the Kroc Centers policies and procedures to comply with all federal and state law requirements and government regulations, certifications, and licensing requirements.
  • Develop constructive and cooperative working relationships with TSA Divisional Headquarters staff (DHQ) and Territorial Headquarters (THQ) regarding Kroc activities, communications, vendors, etc.
  • Review financial statements, membership sales, activity reports, and other performance data to measure productivity and goal achievement and identify areas for cost reduction and program improvement.
  • Direct and coordinate the organizations financial activities to ensure smooth and sustainable operations.
  • Manage Krocs annual budget planning and submission procedures with DHQ.
  • Analyze the budget to forecast improvement areas and address external market issues.
  • Provide oversight of Kroc departmental budgets and contracts within TSA policy and protocols to ensure safe, ongoing operations and a quality membership experience.
  • Monitor and control resources, overseeing financial expenditures.
  • Manage collections for all departments, focusing on Member Services & Events, ensuring contract compliance, processing liability insurance certificates, and enforcing Kroc standards and policies related to building use and event spaces.
  • Supervise the community centers daily operation, ensuring a safe, clean, and functional environment for all users and contracted tenants.
  • Implement and enforce standard operating procedures for facility maintenance and usage.
  • Oversee the relationship with the external facilities management vendor, currently USF.
  • The following properties require preventative maintenance plans using general contractors or specialized companies to execute preventative maintenance and repair for all systems, appliances, and utilities, keeping units compliant with NJ local building codes, safety requirements, and efficiency best practices.
  • o 1865 Harrison Avenue, Camden, NJ 08002 Commercial Unit
  • o 2804 Tyler Street, Camden, NJ 08002 Multi-Family Residential/Mixed-Zone Property
  • o 314 Elma Avenue, Cherry Hill, NJ 08001 Single-Family Residential
  • o 1120 York Avenue, Cherry Hill, NJ 08001 Single-Family Residential
  • Monitor vendor performance against service level agreements and key performance indicators.
  • Foster open communication channels and collaboration with vendors.
  • Conduct reviews of billing statements for accuracy and transparency.
  • Collaborate with the Finance department to verify and approve vendor invoices, aligning with the approved budget.
  • Identify cost-saving opportunities without compromising the facilitys integrity.
  • Address any contractual breaches promptly and per protocols.
  • Establish quality control benchmarks and track metrics.
  • Conduct regular quality control audits to assess efficiency, effectiveness, and compliance and provide regular reports to management.
  • Monitor the execution of tasks outlined in the facilities management contract, ensuring preventative maintenance schedules are followed, and reactive maintenance issues are addressed promptly.
  • Implement corrective actions and updates to maintain compliance with regulatory requirements.
  • Implement a robust quality assurance program, continuously soliciting stakeholder feedback to improve service quality.
  • Oversee the successful completion of all construction projects and oversee the subcontractor/contractor services review.
  • Other duties within the scope of the role as assigned by supervisors.
Requirements
  • Bachelors degree in facility management, including comprehensive operations, maintenance, planning, and sustainability training OR
  • Bachelors degree in engineering (civil, mechanical, or electrical engineering) OR
  • Bachelors degree in business administration, with a focus on operations, facilities, or real estate management OR
  • Bachelors degree in architecture (i.e., space planning, renovations, maintenance).
  • Proven experience with business software applications, specifically Serenic (financial management software), UKG (HCM), Office 365 (Excel, Outlook, Teams, Word), and Traction Rec (CSM).
  • 5-7 years of proven experience in facilities management or real estate property management.
  • 5-7 years of leadership and management experience in similar contexts.
  • Strong understanding of Generally Accepted Accounting Principles (GAAP), banking, and financial data analysis and reporting.
  • Communicate effectively in writing and verbally, with the ability to convey information and complex ideas clearly to varying audiences.
  • Valid drivers license with a clean driving record; must be approved to drive TSA vehicles within 30 days of employment.
  • Must understand and support The Salvation Armys mission as a church and a social services organization.