Service Center Customer Care Specialist

3 days ago


Dublin, Ohio, United States Midwestern Auto Group (MAG) Full time

Are you a customer-focused individual looking for a challenging role in the automotive industry? Do you have strong communication skills and a passion for delivering exceptional customer service?

Midwestern Auto Group (MAG) is a dynamic and fast-paced automotive dealership group seeking a BDC Call Center Representative - Service to join our team.

About the Role:

This is an exciting opportunity to work in a state-of-the-art call center environment, where you will be responsible for actively managing customer service outreach, inbound phone calls, and customer retention.

Salary and Benefits:

We offer a competitive base salary of $40,000 - $55,000 per year, plus commission, and a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and 401K matching.

Key Responsibilities:
  • Makes 100+ outbound calls per day as a minimum
  • Meets & exceeds scheduled appointment goals per day
  • Handles all inbound service customer inquiries including follow-up with customers in a prompt, courteous manner, letting each customer know they are our number one priority
Requirements:
  • Strong verbal and written communication skills
  • Ability to work in a team environment
  • Previous customer service experience required
  • Knowledge of dealership products and services preferred


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