Sales Associate in Retail

2 weeks ago


Midland, Michigan, United States Bridgestone Americas Full time
Company Overview
Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. With more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leader in tire and auto service sales, generating over $3 billion annually.

At Bridgestone, every role is vital. As a representative of our esteemed brand, you are an integral part of our mission to "Serve Society with Superior Quality." We prioritize offering our teammates more than just competitive compensation.

We provide comprehensive training, performance-based incentives, paid time off, competitive healthcare options for both full-time and part-time staff, and a 401k plan to help secure your financial future.

We believe that exceptional service and quality can only be delivered when individuals feel empowered to bring their authentic selves to work and know they are supported.

We champion diverse perspectives and recognize the importance of understanding our business through various viewpoints. We are committed to building a team that reflects the diversity of the communities we serve.

Job Category: Retail
Position Summary: This dynamic role focuses on fulfilling customer needs both in-person and over the phone. Utilize your communication abilities to clarify warranty options, coordinate time commitments between technicians and customers, manage checkout processes, and promote products and services.
Key Responsibilities:
  • Enhancing customer satisfaction and loyalty
  • Merchandising, advertising, and promoting products and services
  • Providing enthusiastic responses to every customer, whether in-store or on the phone
  • Exhibiting a strong desire to excel in a retail setting
  • Being a motivated sales professional
  • Assisting with unloading merchandise shipments, changing and balancing tires in the service department (after receiving appropriate training), constructing store displays, and performing other necessary duties to foster customer relationships
Preferred Qualifications:
  • Associate degree or equivalent experience
Minimum Qualifications:
  • High School Diploma or equivalent
  • Two years of experience in consumer retail sales
  • Ability to communicate effectively with customers regarding sales and complaints to ensure retention and loyalty
  • Problem-solving skills related to customer issues
  • Valid automobile driver's license and ability to operate customer and company vehicles
  • Completion and maintenance of all required BSRO store education courses and modules for this position

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Eligibility:
If hired, completion of a Form I-9 Employment Eligibility Verification is required at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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