Card Services Product Manager

4 days ago


Green Bay, Wisconsin, United States Nicolet National Bank Full time
About Nicolet National Bank

As a community bank, we prioritize our customers' needs and operate based on core principles that drive everything we do. Our commitment to excellence and exceptional customer service sets us apart from other financial institutions.

Nicolet National Bank serves local communities in Wisconsin, Michigan, Minnesota, and Florida, providing banking services that make a positive impact on people's lives. We believe that our employees are our most valuable asset and invest in their growth and development to ensure long-term success.

This position will be responsible for overseeing the growth, retention, and ongoing development of Nicolet's Card Services Products to create exceptional cardholder experiences that contribute to shared success among customers, employees, and shareholders. The role requires maintaining and ensuring the bank's ATM fleet is operational.

Job Responsibilities
  • Deliver best-in-class experiences related to card products and services.
  • Oversee continued growth and engagement, profitability, risk management, and expense control for card services products.
  • Manage relationships with card services product partners to include product roadmaps, new product opportunities, and issue resolution.
  • Create and manage the card services product roadmap to ensure timely release of new products and services.
  • Stay up-to-date on industry trends and competition impacting card services and payments by attending events and conferences.
  • Maintain confidentiality of all bank matters.
  • Provide professional services to customers by receiving and transferring telephone calls and providing routine information.
Requirements and Qualifications
  • Associates degree or equivalent work experience required.
  • 5-7 years retail banking or card experience required.

The estimated salary for this position is around $85,000-$105,000 per year, depending on location and experience.

We are an equal opportunity employer committed to diversity, equity, and inclusion. If you're passionate about delivering exceptional customer experiences and want to grow your career in a dynamic banking environment, apply now



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