Customer Experience Specialist

5 days ago


Richmond, Kentucky, United States Spectrum Full time

About Us

Spectrum is a leading communications and entertainment technology provider, committed to delivering exceptional customer experiences through its team of dedicated professionals.

Job Overview

This role offers an exciting opportunity to join our fast-paced retail sales environment, focusing on wireless and TV products. As a Customer Experience Specialist, you will play a crucial part in ensuring customers receive outstanding service and support, while also meeting or exceeding monthly sales goals.

Salary and Benefits

The estimated annual salary for this position is $45,864, with lucrative commission opportunities available for top performers. In addition to a competitive base salary, Spectrum offers a comprehensive benefits package that rewards employees for their contributions to the company's success.

Key Responsibilities

  • Customer Engagement: Provide exceptional customer service, educating and engaging customers through product demonstrations and personalized recommendations.
  • Sales Performance: Meet or exceed monthly sales goals, including wireless sales, by effectively communicating product features and benefits.
  • Product Knowledge: Maintain strong knowledge of all TV, internet, and wireless products, pricing plans, promotions, and service features for Spectrum and competitors.

Requirements and Qualifications

  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, employees, and suppliers.
  • Teamwork: Proven ability to work collaboratively as part of a fast-paced team environment.
  • Technical Skills: Proficiency in basic computer software applications and willingness to learn company-specific systems.

Preferred Experience: Sales experience, preferably in a retail or wireless sales environment, with knowledge of the latest technology and devices.

What We Offer: A dynamic work environment, opportunities for career growth and development, and a comprehensive pay and benefits package that rewards employees for their contributions to the company's success.



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