Customer Experience Champion
4 weeks ago
Vyve Broadband is a leading broadband Internet provider serving largely non-urban communities in 16 states.
Job OverviewThis role involves serving as the primary point of contact via telephone with customers, handling all call types, and saving/selling appropriate services to customers. The Customer Experience Champion is accountable for achieving daily, weekly, and/or monthly sales and retention goals.
Key Responsibilities- Use established processes to determine customer needs and promote Vyve products ethically to potential and existing customers.
- Achieve sales and retention goals for percentage and volume.
- Enhance customer loyalty by effectively promoting Vyve services that will enhance the quality of customers' lives and generate sustainable revenues for the company.
- Effectively utilize sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services.
- Accurately document all customer-related transaction information, ensuring work orders and billing systems accurately reflect the transaction requirements.
- Ensure all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve.
- Engage in sales and service-related tasks, including process improvement, group and individual call observation, quality calibration, and mentoring activities.
- Follow up on customer-related issues, involving other departments when necessary.
- High School Diploma or equivalent, Associate's Degree preferred.
- Minimum 1-year experience in sales, a customer-facing environment, in-person or call center.
- Ability to learn quickly and adapt to complex technology changes.
- Exceptional interpersonal skills and excellent communication (verbal and written) skills.
- Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs).
- Excellent organizational skills and ability to self-manage your line of business.
The estimated salary range for this position is $45,000 - $65,000 per year, depending on location and qualifications.
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