Customer Service Representative

3 weeks ago


Pekin, Illinois, United States The General Full time

About Us

Company Overview

Morton Community Bank (MCB) has been a trusted institution for over 60 years, serving the community with dedication and integrity. With a strong focus on customer service and employee ownership, we strive to make a positive impact in every interaction.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our branch staff, you will be responsible for providing exceptional customer experiences by accurately and efficiently processing transactions, promoting bank products, and resolving issues in a professional manner.

This is an excellent opportunity to work in a dynamic environment with a team of dedicated professionals who share a commitment to excellence. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we encourage you to apply.

Key Responsibilities:

  • Process customer transactions accurately and efficiently
  • Promote bank products and services to customers
  • Resolve customer complaints and concerns in a professional manner
  • Work collaboratively with colleagues to achieve team goals

Requirements:

  • High school diploma or equivalent required; some college preferred
  • Previous cash handling experience and knowledge of customer service principles essential
  • Ability to work effectively in a fast-paced environment with multiple priorities

Benefits:

  • Competitive salary: $45,000 - $65,000 per year
  • Excellent benefits package, including medical, dental, and vision coverage
  • Generous paid time off policy
  • Opportunities for professional growth and development

Location:

Our branch is located in a vibrant commercial district, within walking distance of public transportation and local amenities.



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