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Customer Service Representative

1 month ago

Braintree, Massachusetts, United States Hub Pen Full time
Customer Service Representative

This is a career opportunity to join our dynamic, fast-growing, privately held company, and become part of our winning team.

Key Responsibilities:
  • Manage a high volume of correspondence with customers via telephone and email to communicate information regarding prospective orders, order status, samples, and completed orders.
  • Handle customer complaints relating to pricing, shipping, quality, etc., and provide appropriate solutions and alternatives within the time limits.
  • Document all communication with customers regarding changes or additions to orders.
  • Interact with all areas of the office and production to facilitate the flow of orders to meet customers' requested shipment dates.
  • Use internal software systems to keep orders progressing through the system.
  • Partner with internal teams to meet and exceed customers' expectations.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Take the extra mile to engage customers.
Requirements:
  • Minimum of two years of customer service experience.
  • Familiarity with CRM handling skills and active listening.
  • NetSuite experience is a plus.
  • Excellent verbal and written communication and presentation skills.
  • Detail-oriented with the ability to multitask, manage time, and communicate effectively.
  • Ability to present a professional response to the customer using both telephone and computer correspondence.
  • Must be able to work independently while being a proactive team member.
  • Able to work well under pressure to output high-volume, high-quality work.
  • Solution provider with a positive 'can-do' attitude.
  • Ability to work overtime hours as needed.
Benefits:
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Health savings account.
  • Employee assistance program.
  • Employee discount.
  • Life insurance.
  • Paid time off.
  • 401(k).
  • Referral program.

Hub Pen Company is an Equal Opportunity Employer. We do not tolerate discrimination and will extend equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), ancestry, national origin, age (40 or older), physical or mental disability, genetic information, marital status, arrest and conviction information, membership in the uniformed services, veteran status, or any other category protected by federal, state, or local laws.