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Lead Operations Strategist

2 months ago

San Bernardino, California, United States ShipMonk Full time

About ShipMonk:

ShipMonk stands as the premier third-party logistics provider for rapidly growing e-commerce and direct-to-consumer brands. Since our establishment, we have been committed to a singular mission: empowering small and medium-sized e-commerce enterprises to expand by providing technology-enhanced fulfillment solutions. This allows business founders to focus on what truly matters in their operations. In essence, ShipMonk enables e-commerce businesses to minimize stress and maximize growth. With our headquarters in Fort Lauderdale, FL, we proudly employ over 2,500 individuals across various locations, including facilities in multiple states and countries.

Position Overview:

We are in search of a Senior Manager of Fulfillment Center Operations who possesses a proven track record in scaling high-performing teams. This role is crucial in fulfilling our commitment to merchants: to help them stress less and grow more.

Key Responsibilities:

  • Establish operational protocols for tasks such as the verification of incoming and outgoing shipments, material handling, and maintaining up-to-date warehouse inventory.
  • Ensure the warehouse and equipment are in optimal physical condition.
  • Submit work orders for repairs and requisitions for equipment replacements to the relevant personnel.
  • Collaborate with other departments to ensure seamless coordination of warehouse activities with customer service and sales functions.
  • Oversee the safe operation of the warehouse, adhering to company standards for sanitation, maintenance, security, and housekeeping.
  • Effectively manage the operational budget and profit & loss statements.
  • Guarantee operational excellence across all warehouse areas, equipment, and systems.
  • Work with others to maintain an efficient layout of the warehouse and product placement.
  • Monitor and ensure that facility key performance indicators (KPIs) are met promptly and cost-effectively to drive profitability and productivity.
  • Ensure accurate timekeeping for direct reports and reporting teams.
  • Lead cultural transformation within facilities as necessary.
  • Ensure compliance with applicable regulations.
  • Participate actively in the recruitment, hiring, and training of supervisory and hourly staff; plan, assign, and direct work; and evaluate performance to foster a strong company culture.
  • Address complaints and resolve issues effectively.
  • Oversee warehouse sanitation in the assigned department, with adequate training provided to identify and rectify sanitation failures.
Qualifications:
  • A Bachelor's degree from a four-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations is preferred.
  • A minimum of 6 to 8 years of relevant experience and/or training, or an equivalent combination of education and training, is required.
  • Experience with warehouse management systems is essential.
  • Familiarity with labor management systems and productivity initiatives is preferred.
  • Lean Six Sigma certification is a distinguishing asset.
  • Proficiency in enterprise technology systems, including Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation, is necessary.
  • Strong presentation skills and the ability to respond to inquiries from various stakeholders are essential.
  • Ability to tackle practical problems and manage diverse variables in situations with limited standardization is crucial.
  • Experience leading teams of 40+ employees and managing performance at all levels is required.

At ShipMonk, we take pride in our dedicated team members who work collaboratively to deliver exceptional service, solve challenges, and achieve our goals. We foster a work environment that values growth, innovation, and diversity. When we introduce new roles, we define the responsibilities and seek talented individuals who can adapt and contribute to shaping their positions. We encourage our team to engage fully from the outset to define the work that will drive our success in the future.

Benefits of Joining ShipMonk:

• Comprehensive health benefits (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan
• Referral Bonus Program

ShipMonk is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.