IT Manager, Applications Support
2 weeks ago
We are seeking an experienced IT Manager to join our team at the Metropolitan Transit Authority of Harris County. The successful candidate will be responsible for developing and implementing IT systems and resources to support the agency's strategic and tactical goals.
Key Responsibilities- Develop and implement IT systems and resources to support business units
- Make formal presentations and document recommendations to senior staff
- Assist in the preparation and review of the IT operating and capital budget and business plans
- Manage multiple, complex projects concurrently using in-house IT resources, business unit resources, outside vendors, and contract resources
- Evaluate user requirements and present findings to IT and business unit management
- Manage and prepare detailed specifications and project plans for system implementations, upgrades, and enhancements
- Track the status of multiple projects to ensure timely delivery and adherence to budget
- Communicate progress on projects and resource utilization to the project sponsor, business unit resources, and management
- Ensure all recommended and implemented solutions are consistent with IT guidelines, procedures, strategic plans, goals, and objectives
- Identify and implement staff and business process improvements to meet the goals of both IT and METRO
- Manage the system implementation, upgrades, enhancements, testing, and installation of technology solutions
- Lead committees in collaboration with other business units to support IT's and METRO's strategic and tactical goals
- Provide excellent customer service to METRO internal and external customers
- Apply SMS methods and principles in daily routine and support all aspects of the agency's Public Transportation Agency Safety Plan (PTASP)
- Promote safety awareness and follow safety procedures to reduce or eliminate accidents
- Bachelor's degree in computer science or related field
- Minimum six (6) years' direct experience in Information Technology with multiple, complex systems
- Minimum three (3) years' supervisory/lead experience
- Highly competent in all areas of project management in an IT environment
- Strong, strategic business focus and ability to present and sell ideas to senior management
- Strong written, oral, and listening skills
- Strong decision-making skills
- Transportation industry knowledge and experience is desirable
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