Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Engineer to join our team at Booz Allen Hamilton. As a Technical Support Engineer, you will be responsible for providing day-to-day remote technical support to our clients, identifying and resolving diagnostic issues related to product operational data. You will work independently with some guidance and review or guide activities of more junior employees.
Key Responsibilities- Provide technical support to end users via phone, email, or remote access
- Analyze, diagnose, and troubleshoot end user IT issues, including software applications, web applications, and peripheral devices
- Administer application, user, and systems accounts
- Develop or contribute to solutions to a variety of problems of moderate scope and complexity
- Work in a fast-paced environment with multiple priorities and deadlines
- Experience providing customer support to end users either in person, through email, or over the phone
- Knowledge of Windows or Linux operating systems
- Ability to administer application, user, and systems accounts
- Ability to analyze, diagnose, troubleshoot, and resolve end user IT issues, including software applications, web applications, and peripheral devices
- TS/SCI clearance
- Associate's degree
- CompTIA Security+ or DoD 8570 IAT Level II Certification
- Experience working with virtualization technology
- Experience working in SAPF and SCIF environments
- Experience using Splunk, ACAS, or STIGs
- Knowledge of networking devices and configuration
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
CompensationAt Booz Allen, we offer a competitive salary and benefits package, including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
Work ModelWe offer a flexible work environment that prioritizes the benefits of collaboration and flexibility, whether that happens in person or remotely.
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