Technical Support Specialist

5 days ago


Lake Forest, Illinois, United States Vantage Point Consulting Inc. Full time
Job Summary

Vantage Point Consulting Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide exceptional customer support and technical expertise to our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective support to clients via phone, email, or in-person, resolving technical issues related to hardware, software, and network connectivity.
  • Incident Management: Log and track incidents, analyze problems, and escalate to backline teams as necessary to ensure prompt resolution.
  • Collaboration: Work closely with operations teams to prevent problems, facilitate problem resolution, and provide outstanding customer service.
  • Technical Expertise: Provide technical advice, guidance, and informal training to clients on hardware and software programs.
  • Troubleshooting: Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
  • Knowledge Management: Maintain knowledge databases and call tracking systems to enhance the quality of problem resolutions.
  • Teamwork: Work in a team setting, sharing information, and assisting others with calls.
Requirements
  • Strong Customer Service Skills: Provide exceptional customer service and support to clients.
  • Technical Skills: Possess strong technical skills, including hardware and software support, network connectivity, and troubleshooting.
  • Communication Skills: Excellent oral and written communication skills to effectively communicate with clients and team members.


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