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Operations Site Supervisor

2 months ago


Branchburg Twp, United States Canon U.S.A., Inc. Full time

Site Manager I

Job Overview

The Site Manager is tasked with the effective oversight, administration, and management of business operations at designated client locations. This role ensures the prompt and efficient resolution of all services contracted by the client while maintaining exceptional customer service, operational efficiency, and quality of business offerings.



Key Responsibilities

  • Oversee and manage all services contracted by the client at the designated site, ensuring high-quality customer service.
  • Evaluate and address high-priority and complex issues through effective communication and negotiation with clients, vendors, and internal teams to foster a proactive and responsive customer environment.
  • Manage budgeting, resource allocation, and forecasting tools to optimize resource utilization and effectively report on budgetary expenditures.
  • Prepare and analyze status reports, productivity metrics, and other documentation to ensure staff performance meets organizational standards.
  • Act as a liaison between the client and internal departments.
  • Prioritize and schedule all work assignments, including overflow tasks to backup facilities.
  • Ensure proper maintenance and utilization of all equipment and supplies.
  • Conduct staff meetings to communicate corporate policies and objectives.
  • Manage staff recruitment, development, and performance evaluations; address corrective actions in accordance with company policies; provide training and mentorship opportunities.
  • Ensure that production targets are met daily, weekly, and monthly by measuring against company objectives.
  • Collaborate with clients, operations teams, and corporate departments as needed.


Qualifications

  • Preferred: Associate's Degree or equivalent professional experience.
  • Minimum of 2 years of supervisory experience in a managerial role within a professional business environment, ideally in the reprographic or mail services sector, managing a team of 1-4 non-exempt employees.
  • Ability to communicate effectively with diverse groups and clients.
  • Demonstrated ability to establish personal credibility with customers and staff.
  • Proven capability to deliver high-quality service and production.
  • Foster a challenging, constructive, and open workplace culture.
  • Collaborate with peers and teams to establish departmental decisions and standardized processes.
  • Ability to perform under pressure and meet deadlines efficiently.
  • Commitment to creating a customer-focused environment.
  • Excellent written and verbal communication skills.
  • Strong organizational, administrative, record-keeping, and time management skills.
  • Team-oriented approach to business ethics.
  • Exceptional follow-through skills.

Physical Requirements

  • Occasional lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive compensation and benefits package.

Comprehensive training and development programs designed to promote internal advancement.

A focus on fostering a positive work and client environment.

Employee discounts on a variety of entertainment, products, and services nationwide.


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