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Consumer Loan Processing Specialist

2 months ago

Marion, Illinois, United States Banterra Full time

Overview:
The Loan Servicing Specialist I plays a crucial role in managing various loan servicing tasks.

This position involves preparing documentation for both consumer and commercial loans, processing adjustments to loan records, and ensuring the accuracy and completeness of all related data within the core processing system.


Key Responsibilities:
The following duties are essential to the role, with additional tasks assigned as necessary.

1. Manage and execute automated loan payment transfers, process payments, and address general inquiries.

2. Review and verify file change requests for accuracy and compliance with policies before entering them into the core processing system.


3. Ensure that the Bank's core processing system accurately reflects the terms and conditions of all loan onboarding documents, adhering to Bank policies.


4. Onboard and review loan transactions, maintaining precise coding, alignment with loan agreements, and balanced records.

5. Prepare and distribute daily reports, notices, and relevant database information to team members.

6. Conduct various account and process reconciliation tasks on a daily and monthly basis.

7. Monitor loan activity and respond promptly to credit inquiries and disputes.

8. Assist with the analysis, disbursement, balancing, and posting functions of escrow accounts.

9. Conduct necessary research and provide professional responses to inquiries from both internal and external customers.


10. Prepare loan documentation for commercial and consumer loans, ensuring all necessary paperwork is collected, approvals obtained, and compliance requirements met.


11. Engage in discussions focused on process improvement to identify efficiencies in workflow and enhance quality.


All employees are expected to safeguard the organization's information and assets by being vigilant about information security, cyber security, and risk management best practices, while complying with all relevant laws, regulations, and organizational policies.


Qualifications and Skills:
To succeed in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are representative of the knowledge, skills, and abilities required:

Education/Experience:
High School diploma or equivalent.

Experience in data entry or a professional office environment is preferred.

Knowledge/Skills/Abilities:
1. Strong organizational skills and meticulous attention to detail.

2. Excellent customer service orientation.

3. Ability to problem-solve, prioritize tasks, and meet deadlines.

4. Proficient in responding to common inquiries or complaints from customers, colleagues, or vendors.


5. Capable of writing routine correspondence and communicating effectively and tactfully, both orally and in writing, with employees, customers, vendors, and management.


6. Ability to identify problems, gather data, establish facts, and draw valid conclusions.

7. Understanding and compliance with company policies and procedures.

8. Maintain a friendly, helpful, and courteous demeanor when interacting with customers or colleagues in diverse situations.

9. Ability to perform standard mathematical and finance-related calculations accurately and swiftly.

10. Proficient in applying concepts such as fractions, percentages, ratios, and proportions to practical scenarios.

11. Competent in using calculators, computers, and relevant software.

12. Familiarity with Microsoft Office Programs, particularly Word, Outlook, Teams, and Excel.

13. Ability to learn and operate various databases and loan origination software systems.

Physical Demands:

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must be capable of lifting and carrying 25 pounds over a distance of 50 feet.

Job Description Intent:

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this role.

They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. The enumerated duties and responsibilities are essential job functions, except for those beginning with the word "May."

Banterra promotes an Equal Employment Opportunity workplace, which includes reasonable accommodation for otherwise disabled applicants and employees.


In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals.

However, no accommodations will be made that pose serious health or safety risks to the employee or others or impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employer.

Banterra Bank is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.