Customer Service Lead

4 days ago

Lakewood, California, United States Burlington Coat Factory Corporation Full time

Job Description

We are seeking a highly motivated and experienced Retail Front End Supervisor to join our team. As a key member of our store leadership team, you will be responsible for supervising all store functions and associates while in the role of Manager on Duty. You will also be expected to maximize sales results through training, developing, and coaching of direct reports, as well as promoting safety for both our customers and associates by adhering to company guidelines.

Key Responsibilities

  • Supervise all store functions and associates while in the role of Manager on Duty
  • Maximize sales results through training, developing, and coaching of direct reports
  • Promote safety for both our customers and associates by adhering to company guidelines
  • Cultivate a diverse culture based on teamwork and collaboration
  • Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
  • Reinforce our company Asset Protection strategies to eliminate shortage
  • Assist in recruiting, interviewing, and onboarding new associates
  • Participate in weekly workload planning meetings
  • Drives Community Relations participation through company programs and partnerships
  • Coordinate meal and break periods and monitors schedule adherence

Requirements

  • At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
  • Strong interpersonal skills with a positive and engaging attitude
  • Ability to work a full-time schedule including nights, weekends, and holidays as required
  • Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Benefits

We offer a competitive benefits package, including medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, and a 401(k) plan. Our full-time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

Other Opportunities

Burlington Coat Factory Corporation is committed to providing its employees with opportunities for growth and development. We offer a variety of training and development programs designed to help our associates advance in their careers and achieve their goals. If you are a motivated and dedicated individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.

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