Customer Service Representative

5 days ago


Lakewood, California, United States Carter'sOshKosh Full time
Customer Service Role at Carter's

We are seeking a Customer Service Representative to join our team at Carter's. As a Seasonal Associate, you will be the face of our brand for growing families.

About Carter's:

Carter's is the largest branded marketer in North America of apparel exclusively for babies and young children. We own the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.

Job Responsibilities:

  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Qualifications:

  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once

What We Offer:

  • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities.
  • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language
  • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
  • Development programs to help you grow in your current role and beyond.

Estimated Salary: $16.50-$18.75 per hour based on experience and location.



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