Business Development Representative
2 days ago
We are seeking a Business Development Representative to support our growth objectives by educating and informing customers on the benefits of natural gas. You will serve as the key point of contact and customer advocate during the new business process, tracking and facilitating gas service, proactively identifying and following up on new business opportunities.
Responsibilities include:
- Responding to telephone inquiries from customers, contractors, dealers, and employees about the availability of natural gas for residential conversions, light commercial projects, and other projects.
- Providing information on featured products and sales programs by supplying accurate technical data on gas equipment, local code requirements, and explaining the responsibilities of the plumbing-/HVAC trades and underground contractor related to the installation of gas service and meter connections.
- Initiating outbound telephone contact with customers to solicit conversion to gas or the purchase of new products and services, including applications for gas service, various cost factors, rates, service equipment, and other technical data.
- Acting as a customer's advocate within Washington Gas's new business processes; applying customer service skills to proactively monitor customer projects and anticipate and resolve potential customer concerns.
- Tracking requests and initiating follow-up both internally and externally to ensure timely processing of applications and installation of facilities.
- Sets up new business projects and enters key data using automated systems such as WMS and SalesForce.com to facilitate cost estimates, installation of appropriate infrastructure, and the development of key customer data.
- Maintain telephone contact with internal and external customers (general public and others) to resolve problems related to conversions to natural gas or other products and services, answering questions and furnishing and/or obtaining information as necessary.
The ideal candidate will have high school diploma/GED plus five (5) years of experience in inside or outside sales, or bachelor's degree in business administration or related field and a minimum of one (1) year of experience in inside or outside sales.
We offer a competitive starting pay rate of $29.07/hour, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
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