Customer Service Representative

1 week ago


Springfield, Virginia, United States Elite Full time

We are seeking a dedicated individual with a flair for fundraising and a heart for philanthropy to lead our non-profit efforts.

Job Description

As a Customer Service Representative, you will be the crucial link between our charity and the public, ensuring smooth interactions and tackling any issues with speed and precision.

Your mission is to provide clear information about our fundraising activities and resolve client concerns with excellence.

  • Key Responsibilities:
  • Build strong relationships with clients through clear and engaging communication
  • Offer accurate and comprehensive information about our charity client to the public
  • Handle inquiries and complaints efficiently, providing effective solutions and following up as needed
  • Maintain detailed records of customer interactions and manage accounts with attention to detail
  • Adhere to our communication guidelines and go the extra mile to educate and engage on behalf of the charity

Desired Skills:

  • Proven experience in customer service or client support roles
  • A genuine passion for philanthropy and helping others
  • Strong communication skills with the ability to adapt to different personalities
  • Ability to multitask, prioritize, and manage time effectively

The salary range for this position is approximately $45,000-$60,000 per year, depending on experience.

We offer a dynamic work environment and opportunities for growth and development.



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