Guest Service Representative
2 weeks ago
We are seeking a highly skilled Guest Service Representative to join our team at SpringHill Suites by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Organize and process guest check-ins, check-outs, room reservations, and requests
- Secure payment and verify billing information
- Activate and file room keys, and provide guests with directions and information about property amenities and services
- Process guest requests and relay messages, and follow up on any outstanding issues
- Run and review daily reports and logs, and complete designated cashier and closing reports
- Count bank at the beginning and end of shift, and secure bank
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic math skills and accuracy with handling cash and credit transactions
- Ability to stand, sit, or walk for extended periods of time
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in providing our guests with exceptional service and creating memorable experiences. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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