LCSW Case Management Specialist

2 weeks ago

Lake Forest Illinois, United States Northwestern Memorial Healthcare Full time
Position Overview:

This is a flexible role within Northwestern Memorial Healthcare, designed to provide essential support during staff shortages, including PTO and sick leave coverage.


The LCSW Case Management Specialist embodies the core values and mission of Northwestern Memorial Healthcare, adhering to the organization's ethical standards and compliance protocols while ensuring alignment with all relevant policies and regulatory requirements.


Key Responsibilities:
  • Develop personalized care plans in collaboration with patients, their families, and the healthcare team.
  • Facilitate and lead care discussions for patients with extended hospital stays.
  • Document any unusual incidents and patient-related concerns, making necessary referrals to appropriate departments.
  • Evaluate patient and family needs for suitable discharge services.
  • Coordinate transitions to the appropriate level of care, including rehabilitation and home health services for complex cases.
  • Maintain up-to-date knowledge of community resources to ensure a continuum of care.
  • Deliver Medicare discharge appeal rights notifications in a timely manner.
  • Conduct medical record reviews to assess the appropriateness of admissions and ongoing hospital stays.
  • Monitor avoidable hospital days and recommend service or process improvements.
  • Ensure adherence to managed care agreements and length of stay objectives while upholding quality standards.
  • Educate staff on strategies to minimize length of stay and resource use while maintaining care quality.
  • Identify cases that require social work intervention and collaborate with healthcare professionals to enhance understanding of the social and emotional factors affecting patient health.
  • Advocate for patient rights and access to resources that enhance compliance and quality of life.
  • Identify and address psychosocial needs impacting adherence to medical recommendations through individual or group sessions.
  • Provide referrals and services aimed at helping patients achieve optimal social and health adjustments.
  • Utilize community resources to support patients in reintegrating into their communities.
  • Prepare comprehensive patient histories, service plans, and reports, ensuring accurate documentation of social work activities.
  • Offer emotional support and counseling to patients and families coping with illness, hospitalization, and financial challenges.
  • Report cases of abuse, neglect, and domestic violence to the appropriate authorities and guide mandated reporters.
  • Assist in transferring patients to suitable treatment facilities, including those for substance abuse and psychiatric care.
  • Engage families in discussions regarding organ and tissue donation and facilitate referrals.
  • Act as a liaison to the ethics committee, assisting patients and families with complex ethical decisions.
  • Provide crisis intervention for patients and families, responding to emergencies in various settings.
  • Assess patients with acute psychiatric needs and facilitate appropriate transfers.
  • Initiate goals of care conversations with at-risk patients.
  • Communicate care plans effectively with attending physicians and interdisciplinary teams.
  • Develop educational programs for patients and families on advance directives and related topics.
  • Participate in interdisciplinary team meetings and care conferences.
  • Fulfill all discharge planning responsibilities for patients in palliative care.
  • Serve as the primary social work resource for inpatient palliative care patients, coordinating care and providing emotional support.


Northwestern Memorial Healthcare is an equal opportunity employer.

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