Customer Service Representative

7 days ago


Round Rock, Texas, United States Domino's Pizza LLC Full time
About This Role

We are seeking a talented and enthusiastic Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer-facing staff, you will play a vital role in delivering exceptional customer service and ensuring that our customers have an outstanding experience.

Job Summary: Respond to customer inquiries and resolve issues in a timely and professional manner, providing accurate information about products and services, handling customer complaints and concerns in a fair and courteous way, and working collaboratively with the team to achieve sales and customer satisfaction goals.

Responsibilities
  • Customer Service: Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively while maintaining a positive and professional demeanor.
  • Product Knowledge: Provide accurate and up-to-date information about Domino's Pizza products and services, including promotions, pricing, and menu items.
  • Problem-Solving: Handle customer complaints and concerns in a fair and courteous manner, using active listening skills to understand customer needs and responding promptly to resolve issues.
  • Team Collaboration: Work closely with the team to achieve sales and customer satisfaction goals, sharing knowledge and best practices to ensure excellent customer service.
Requirements
  • Education: High school diploma or equivalent required; post-secondary education in a related field (e.g., hospitality, business) is an asset.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software applications (e.g., CRM systems).
  • Experience: Previous customer service experience in a retail or foodservice environment is highly desirable.
What We Offer
  • Competitive Salary: $45,000 per year, based on location and experience.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays.
  • Opportunities for Advancement: Career development opportunities within Domino's Pizza LLC, including training programs and leadership roles.


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