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Customer Service Representative

2 months ago

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Position Overview

Location: Detroit, MI
Department: Retail Store Operations


Reporting Structure:

Reports to Store Manager
FLSA Status: Non-Exempt (Overtime Eligible)


Summary

At Carhartt, our mission is to create durable products that support and protect hardworking individuals. Our Direct to Consumer retail team provides an unparalleled brand experience, reflecting our core values in every interaction.

As a Brand Advocate, you will embody the principles and heritage of our brand, inspiring others to do the same. Our team members are friendly collaborators who prioritize customer satisfaction, ensuring a positive experience with every engagement.

We believe in leadership at all levels, striving to reflect the industrious spirit of our founder, Hamilton Carhartt. We lead our business by delivering value, achieving results, and adapting to change. We foster inclusivity, recognizing that our diverse backgrounds strengthen our collective efforts to build a better world for all hardworking individuals.

We guide ourselves by communicating effectively and clearly defining our path as we navigate the future together. At Carhartt, every employee has a voice and the privilege of upholding our legacy.


Key Responsibilities
  • Actively promote the brand by serving as an ambassador for Carhartt, ensuring alignment with our corporate mission and values.
  • Deliver an exceptional retail experience with every customer interaction.
  • Foster genuine connections with customers by focusing on engaging, efficient, and personalized service while sharing the Carhartt story.
  • Implement Visual Merchandising and Standards to guarantee proper product display (sorting, folding, restocking, etc.).
  • Contribute positively to team dynamics, bringing your best self to work daily.
  • Engage in performance and talent management processes, remaining open to development, training, coaching, and feedback with a focus on growth.
  • Support leadership by maintaining operational standards and ensuring safety, adhering to all company policies and procedures.
  • Collaborate as a team member to achieve or exceed overall store revenue goals.
  • Identify sales opportunities, providing tailored solutions for each customer and driving sales by exceeding expectations.
  • Assist in executing community engagement events and contribute ideas to enhance brand awareness within the community.
  • Take ownership of personal development and professional growth.

Required Skills and Experience
  • Previous retail experience is preferred.
  • Strong organizational, prioritization, and communication skills.
  • Exceptional teamwork and collaboration abilities.
  • Proficient in PC skills, including POS Systems and Microsoft Office.

Working Conditions
  • Moderate lifting required.
  • Retail environment with varying hours.
  • Tobacco-free workplace.
  • Occasional travel (5%).