Customer Experience Liaison
6 days ago
We are seeking a Customer Experience Liaison to join our team at Premium Velocity Auto LLC. In this role, you will be responsible for creating a positive guest experience by acting as the main point of contact throughout their visit.
Key Responsibilities:- Greet and escort guests from their vehicles, reviewing their requests and ensuring a smooth experience.
- Inform guests of promotions or products available, with a thorough understanding of Jiffy Lube products and services acquired through training.
- Provide impartial recommendations or options tailored to guest needs, based on manufacturer recommendations and technicians' findings.
- Communicate updates to the guest throughout the process and address any special circumstances that impact overall satisfaction.
- Proven face-to-face customer service or sales experience.
- Ability to perform job responsibilities, including standing for extended periods and lifting over 50 pounds.
- Able to work well in a team environment and communicate effectively with colleagues and guests.
- Estimated annual salary: $55,000 - $70,000.
- Comprehensive benefits package, including medical, vision, dental, and life insurance.
- Employee discount on parts and services.
- Paid time off and holidays.
Premium Velocity Auto LLC is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that reflects the communities we serve and promotes a culture of respect, inclusivity, and belonging.
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Customer Service Liaison
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