Customer Experience Liaison

6 days ago


Chicago, Illinois, United States Premium Velocity Auto LLC Full time
Job Summary

We are seeking a Customer Experience Liaison to join our team at Premium Velocity Auto LLC. In this role, you will be responsible for creating a positive guest experience by acting as the main point of contact throughout their visit.

Key Responsibilities:
  • Greet and escort guests from their vehicles, reviewing their requests and ensuring a smooth experience.
  • Inform guests of promotions or products available, with a thorough understanding of Jiffy Lube products and services acquired through training.
  • Provide impartial recommendations or options tailored to guest needs, based on manufacturer recommendations and technicians' findings.
  • Communicate updates to the guest throughout the process and address any special circumstances that impact overall satisfaction.
Requirements:
  • Proven face-to-face customer service or sales experience.
  • Ability to perform job responsibilities, including standing for extended periods and lifting over 50 pounds.
  • Able to work well in a team environment and communicate effectively with colleagues and guests.
Salary and Benefits:
  • Estimated annual salary: $55,000 - $70,000.
  • Comprehensive benefits package, including medical, vision, dental, and life insurance.
  • Employee discount on parts and services.
  • Paid time off and holidays.
About Us:

Premium Velocity Auto LLC is an equal opportunity employer committed to diversity and inclusion. We strive to create a workplace that reflects the communities we serve and promotes a culture of respect, inclusivity, and belonging.



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