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Senior Client Lead

2 months ago

Bentonville, Arkansas, United States Dunnhumby Full time
About Dunnhumby

Dunnhumby is the global leader in Customer Data Science, empowering businesses to compete and thrive in the modern data-driven economy. Our mission is to enable businesses to grow and reimagine themselves by becoming advocates and champions for their customers.

We have a deep heritage and expertise in retail, one of the world's most competitive markets, with a deluge of multi-dimensional data. Today, we enable businesses all over the world, across industries, to be customer-first.

Job Description

We are seeking a Shopper Insights Senior Client Lead to join our Walmart team in Bentonville, USA. As a trusted advisor, you will work side-by-side with our retail and CPG clients to ensure their success. Using customer insights derived from our data platform, you will own and develop a client plan that delivers recognizable value, client satisfaction, and return on investment.

You will work with Walmart merchants and their market-leading CPG partners to help them use Walmart customer insights to place the customer at the heart of their collaborative decision-making.

Key Responsibilities
  • Develop and execute client plans that deliver value and return on investment
  • Work with clients to understand their business needs and develop solutions that meet those needs
  • Collaborate with cross-functional teams to ensure seamless execution of client plans
  • Provide thought leadership and expertise on customer insights and data-driven decision-making
  • Manage and develop a team of client-facing professionals
Requirements
  • 4-8 years of relevant CPG, merchants, or retail experience
  • Client-facing or stakeholder management experience
  • Knowledge of customer insights and consultative approach to selling
  • Experience with project management and people management
What We Offer

We offer a comprehensive rewards package, including flexible working hours, birthday off, and a degree of personal flexibility. We also invest in cutting-edge technology and have a nimble, small-business feel that gives you the freedom to play, experiment, and learn.

We value and respect difference and are committed to building an inclusive culture. We believe that you will do your best at work if you have a work-life balance, and we are open to discussing agile working opportunities during the hiring process.