Host - Red Rooster Overtown

Key Responsibilities:

• Provide exceptional customer service to guests, ensuring a pleasant dining experience.
• Answer phone calls in a timely manner, addressing guest inquiries and concerns.
• Seat guests at clean, available tables, ensuring a welcoming atmosphere.
• Adhere to seating guidelines to ensure fair distribution among servers.
• Greet guests warmly, providing superior customer service and a positive first impression.
• Assist servers with taking orders and ensuring guest needs are met.
• Monitor dining areas for seating availability, service quality, and guest safety.
• Support servers as needed, maintaining a team-oriented approach.
• Thank guests upon departure, inviting them to return and wishing them a fond farewell.
• Manage reservations, utilizing OpenTable to ensure seamless guest experiences.
• Develop a working knowledge of menu and beverage offerings, effectively communicating with culinary staff.
• Perform opening and closing duties, maintaining a clean and organized work environment.
• Contribute to a positive, outgoing team culture during service.
• Emphasize safety awareness, promoting the well-being of oneself, colleagues, and guests.
• Adhere to company policies and procedures, upholding the standards of Marcus Samuelsson Restaurant Group.
• Perform other duties as assigned by management, demonstrating flexibility and adaptability.

Requirements:

• Prior experience as a host or in a front-of-house role in a high-volume restaurant setting.
• Excellent customer service, cash handling, service recovery, and problem-solving skills.
• Strong written and verbal communication skills, with proficiency in computer systems.
• Ability to work in a fast-paced environment, managing guest needs and expectations.
• Capacity to work collaboratively with colleagues throughout the restaurant.
• Passion for hospitality and a love of the food and beverage industry.
• Flexibility to work a varied schedule.
• Ability to lift, carry, push, pull, and place objects weighing up to 25 pounds, with frequent bending, reaching, and twisting.

Marcus Samuelsson Restaurant Group is an Equal Opportunity Employer, committed to treating all applicants fairly and without bias.

This job description may be subject to change at any time, as determined by the employer.