Customer Experience Ambassador

7 days ago


VineuilSaintFirmin, Hauts-de-France, United States Capital One Careers Full time
Capital One Careers

Ambassadors play a vital role in the Capital One community, introducing customers to our best-in-class services and creating memorable experiences at our Cafes.

About This Role

We are seeking highly motivated individuals to join our team as Customer Experience Ambassadors in Chicago, Illinois. As an Ambassador, you will be responsible for bringing the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome.

Key Responsibilities:
  • Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
  • Proactively engage with customers and the community in all areas of the Café whether you're helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
  • Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
  • Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
  • Stay curious, adaptable and have a desire to learn and grow through self development
  • Continually learn new digital and technical skills
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café
  • Volunteer within the community and be an advocate for financial literacy
Qualifications

To be successful in this role, you will need to have:

  • A high school diploma, GED, or equivalent certification
  • At least one year of retail, sales, or customer service experience
Compensation & Benefits

The salary for this role is estimated to be between $52,624 and $52,624 per year, depending on location and qualifications. Capital One offers a comprehensive benefits package, including health, financial, and other perks designed to support your total well-being.



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