Community Liaison
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador in State Street, Illinois. This is an excellent opportunity for someone who enjoys helping others and is passionate about delivering exceptional customer experiences.
About the Role:
- As a Café Ambassador, you will be the face of Capital One in our café, introducing customers to our best-in-class services and creating memorable experiences.
- You will proactively engage with customers and the community, building relationships and providing guidance on financial literacy through discovery and Capital One resources.
- You will work collaboratively with the team to create an inclusive environment where all customers and team members feel welcome.
Key Responsibilities:
- Bring the café experience and our brand to life by creating an engaging atmosphere that fosters connections and meaningful conversations.
- Guide customers through goal setting, meeting them where they are and advocating for better financial literacy.
- Partner with local businesses, nonprofits, charities, and the engagement team to plan events both inside and outside of the café.
- Volunteer within the community and advocate for financial literacy.
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
Preferred Qualifications:
- Associate's degree
- 2+ years of Retail or Customer-facing experience
- Proficient in G-Suite
What We Offer:
Capital One offers a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. As a Café Ambassador, you can expect a competitive salary range of $52,624, based on location and full-time status.
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