Community Liaison

3 days ago


VineuilSaintFirmin, Hauts-de-France, United States Capital One Careers Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador in State Street, Illinois. This is an excellent opportunity for someone who enjoys helping others and is passionate about delivering exceptional customer experiences.

About the Role:

  • As a Café Ambassador, you will be the face of Capital One in our café, introducing customers to our best-in-class services and creating memorable experiences.
  • You will proactively engage with customers and the community, building relationships and providing guidance on financial literacy through discovery and Capital One resources.
  • You will work collaboratively with the team to create an inclusive environment where all customers and team members feel welcome.

Key Responsibilities:

  • Bring the café experience and our brand to life by creating an engaging atmosphere that fosters connections and meaningful conversations.
  • Guide customers through goal setting, meeting them where they are and advocating for better financial literacy.
  • Partner with local businesses, nonprofits, charities, and the engagement team to plan events both inside and outside of the café.
  • Volunteer within the community and advocate for financial literacy.

Requirements:

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications:

  • Associate's degree
  • 2+ years of Retail or Customer-facing experience
  • Proficient in G-Suite

What We Offer:

Capital One offers a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. As a Café Ambassador, you can expect a competitive salary range of $52,624, based on location and full-time status.



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