Financial Services Leader
6 days ago
About Us
At Capital One Careers, we're redefining how people bank. We believe banking should fit our customers' everyday lives, not the other way around.
Our Mission
We exist to enhance the financial lives of people in the communities we serve. Our team is passionate about connecting, teaching and interacting with individuals and the community as a whole.
The Role
As a Café Coach at Capital One, you'll have a unique role leading a Café team and facilitating legendary experiences for our customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business.
Your Responsibilities
- Mentor and lead by example to help our Café Ambassadors develop professionally, personally, and as a high-performing team.
- Pride yourself in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.
- Drive continuous improvement, never settling for the status quo and bringing everyone along for the ride.
- Leverage your proven leadership skills to manage a team focused on achieving and exceeding customer-based goals and metrics.
- Connect with Café visitors and regulars alike, whether it's handing out free coffee cards or showing off some of the cool services and products we offer.
- Work with local businesses, nonprofits, and charities to plan events both in and outside of the Café.
- Showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
- Be a customer advocate, always within reach when our customers need assistance and offering advice that's concise and easy to understand.
Your Qualifications
- A High School Diploma, GED, or Equivalent Certification.
- At least 2 years of Customer, Retail, or Financial Services experience.
- At least 1 year of People Management experience or 2 years Retail Bank Experience.
About the Location
This role is based in Illinois, where you can expect an annual salary between $104,500 - $115,500 as a Cafe Coach.
Benefits
We offer a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
EEO Statement
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
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