Community Operations Manager

1 day ago

McKinney, Texas, United States Sparrow Partners Full time
Job Description

At Sparrow Partners, we're seeking a highly skilled Community Operations Manager to oversee the daily operations of our 55+ Active Adult community. As a key member of our team, you will be responsible for managing the community's daily activities, events, and maintenance teams, ensuring a high level of service and satisfaction for our residents.

Key Responsibilities:

  • Manage and lead all phases of on-site operations, including rent collection, budget management, community member communications, and daily activities/events
  • Hire, train, develop, motivate, and inspire a team of community members
  • Develop strong personal relationships with our community members, soliciting feedback and striving to continually improve community member experiences
  • Maintain high expectations for the upkeep of the community and swiftly address concerns
  • Keep the team apprised of organizational updates and priorities
  • Achieve established budgeted financial and operational goals, including revenue, occupancy, and expense management
  • Use YARDI to monitor apartment availability, qualify prospects, and manage community member data
  • Achieve high community member satisfaction and retention by providing exemplary service and executing our Lifestyle & Engagement program
  • Ensure the community meets the Company's standards for show quality by daily inspecting and communicating with the community's maintenance team members
  • Provide hospitable and high-quality service to ensure a memorable experience for all

Sales and Retention:

  • Lead sales culture: motivate and inspire the team to provide a high-quality prospect experience and meet sales goals
  • Maintain a strong understanding of local comps and Sparrow's unique differentiators/value proposition
  • Ensure an active community social media presence to promote the Sparrow lifestyle externally
  • Promote high-community member retention by continual relationship building and taking a proactive personalized approach to upcoming renewals

Qualifications:

  • A high school diploma and a valid driver's license
  • Minimum of 5+ years professional management experience, preferably with lease-up properties in multifamily housing, Active Adult, or hospitality
  • Experience maintaining financial records and budget management
  • Experience using YARDI or other property management software
  • Proficient in Microsoft Word, Excel, and Outlook
  • Effective communication skills and skilled at navigating conflict
  • Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
  • Servant leader mindset and passionate about making a difference in others' lives
  • Devoted sense of accountability and solution-oriented
  • Must have general knowledge of OSHA, ADA, and Fair Housing regulations
  • Must have reliable transportation; flexibility to work a regular Mon - Fri schedule and nights, weekends, and/or holidays when required
  • Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

About Sparrow Partners:

We believe that the unique contributions and perspectives of our employees are the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow Partners is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.

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