Patient Engagement Liaison

6 days ago


Lafayette, Louisiana, United States Upward Health Full time

About Upward Health

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We are a multidisciplinary medical group providing in-home care to patients with diverse health needs. Our clinical team is driven by a commitment to improving the lives of our patients, and we are seeking a Patient Engagement Liaison to join our team.

Salary: $60,000 - $80,000 per year

Job Description

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The Patient Engagement Liaison plays a critical role at Upward Health, serving as the first point of contact for our patients. This position requires excellent communication skills, both verbal and written, to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and help them get started on their journey to better health.

The ideal candidate will be able to quickly establish trust and build relationships with patients, while also being comfortable using a range of strategies to connect with our target audience. Phone outreach is a key strategy, and the successful candidate will be confident and effective in communicating over the phone. Additionally, the Patient Engagement Liaison may be required to use field-based approaches, such as in-person meetings and mailings, to engage with patients.

Key Responsibilities

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  • Conduct direct outreach to patients via phone, in-person meetings, and other strategies
  • Speak with patients about the role that Upward Health can play in helping them improve their health
  • Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
  • Interact with enrolled patients to ensure ongoing engagement or deliver additional community-based touchpoints
  • Participate in weekly team meetings focused on ongoing education and improvement
  • Accurately document patient interactions in our company's software system

Required Skills and Qualifications

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  • Excellent verbal and written communication skills
  • Persuasiveness and ability to build trust with patients
  • Flexibility and ability to adapt to changing situations
  • Dedication and resilience in the face of challenges
  • Ability to multitask and manage multiple priorities
  • Strong computer skills and ability to learn new software systems
  • Knowledge of community resources and local market
  • Able to maintain clear professional boundaries with patients and coworkers
  • Commitment to representing the company with professionalism
  • Demonstrates cultural competency and ability to work with diverse groups of community members

Benefits

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We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about improving the lives of others, we encourage you to apply for this exciting opportunity.



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