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Asset Protection Specialist

2 months ago

Little Falls, New Jersey, United States Kohl's Full time

Job Summary

The Asset Protection Specialist will be responsible for promoting a safe and secure shopping environment at Kohl's stores. This role will focus on engaging customers, providing excellent customer service, and deterring theft.

Key Responsibilities

  • Customer Service
    • Implement customer service initiatives to promote a positive shopping experience
    • Assist customers with their needs and provide solutions to their queries
  • Loss Prevention
    • Implement loss prevention strategies to minimize shrinkage and protect company assets
    • Conduct regular security inspections to identify potential vulnerabilities
  • Store Appearance
    • Maintain a clean and organized store appearance, particularly at the entrance
  • Associate Support
    • Conduct associate package checks to ensure compliance with company policies
    • Provide support to associates in maintaining a safe and secure work environment

Requirements

  • Education and Experience
    • High school diploma or equivalent required
    • Previous experience in customer service or loss prevention preferred
  • Skills and Abilities
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment and adapt to changing situations
    • Physical ability to stand for long periods and lift up to 25 pounds

Working Conditions

  • Work in a retail environment with frequent exposure to customers and associates
  • May be required to work in a variety of weather conditions, including extreme temperatures