Sales and Customer Service Representative

2 weeks ago


Newport News, Virginia, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate at Massage Envy Newport News, VA. As a key member of our team, you will play a vital role in helping clients achieve their wellness goals and providing exceptional customer service.

Key Responsibilities
  • Client Engagement: Build strong relationships with clients to understand their needs and preferences, and provide personalized recommendations to enhance their wellness experience.
  • Sales and Retention: Meet and exceed sales targets by promoting our wellness programs and services, and driving member retention through proactive outreach and communication.
  • Customer Service: Provide exceptional customer service by responding to client inquiries, resolving issues, and ensuring a positive experience for all clients.
  • Team Collaboration: Work closely with our team to achieve sales and customer service goals, and contribute to a positive and supportive work environment.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively engage with clients and colleagues.
  • Sales and Customer Service Experience: Proven track record of success in sales and customer service, with a focus on building strong relationships and driving results.
  • Problem-Solving Skills: Ability to think critically and resolve complex issues in a fast-paced environment.
  • Team Player: Collaborative and supportive team player with a positive attitude and a commitment to excellence.
What We Offer
  • Competitive Compensation: A competitive hourly rate with opportunities for performance-based commissions.
  • Benefits Package: A comprehensive benefits package, including health and dental insurance, and paid time off.
  • Professional Development: Ongoing training and development opportunities to enhance your skills and advance your career.


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