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Financial Operations Specialist

1 month ago

Lubbock, Texas, United States Texas Tech Federal Credit Union Full time
Job Title: Processing Specialist

At Texas Tech Federal Credit Union, we are seeking a highly skilled Processing Specialist to join our team. This role is responsible for providing exceptional customer service to members and staff, processing back-office actions, and leveraging system knowledge to continuously improve best practices.

Key Responsibilities:
  • Provide superior customer service to members and staff, ensuring a positive experience with every interaction.
  • Process back-office actions, including transactions, inquiries, and complaints, in a timely and efficient manner.
  • Utilize system knowledge and automation to continuously improve processes and increase efficiency.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.
  • Identify and implement creative solutions to increase efficiency through process automation.
Requirements:
  • Minimum of one year's banking experience.
  • Ability to organize and prioritize duties, drive to follow through on tasks to completion.
  • Requires problem-solving skills, critical thinking, and attention to detail.
  • Effective communication skills and ability to collaborate with all credit union departments.
  • Attitude of a life-time learner.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.