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Client Relations Coordinator

2 months ago


Sun Prairie, Wisconsin, United States Milan Laser Hair Removal Full time

Position Overview:

As part of our expanding team, we are seeking a full-time Client Relations Coordinator to join our vibrant organization. In this role, you will be the first point of contact for both prospective and current clients, providing a warm welcome and ensuring a positive experience. Your primary responsibility will be to deliver exceptional customer service, fostering strong relationships that encourage client loyalty and satisfaction. You will collaborate closely with our clinic personnel to meet monthly sales objectives through effective promotion of our services. Additionally, you will assist with various administrative tasks to support the Sales Manager in the daily operations of the clinic.

What Our Client Relations Coordinators Appreciate About Working at Milan:

  • Complimentary Laser Hair Removal Services
  • Monthly Performance Bonuses
  • Robust Company-Supported Lead Generation
  • Comprehensive Employee Benefits

Key Responsibilities:

  • Provide a welcoming client experience through outstanding customer service.
  • Manage incoming calls to schedule appointments and address inquiries.
  • Confirm appointments, maintain client communication, and update client records.
  • Collaborate with clinic staff to meet sales targets by promoting services and nurturing client relationships.
  • Assist the Sales Manager with follow-up calls to clients regarding consultations and promotions (no cold calling involved).
  • Support the Sales Manager and medical team with clinic operations, including treatment room maintenance and event assistance.
  • Handle financial transactions efficiently.
  • Perform daily opening and closing tasks.
  • Execute administrative duties such as filing, photocopying, and faxing.

Qualifications:

  • High school diploma or GED equivalent required.
  • Exceptional customer service abilities.
  • Strong team-oriented mindset.
  • Excellent verbal and written communication skills.
  • Proficient computer skills.
  • Availability to work 38-40 hours per week, including rotating weekends and evenings.
  • Demonstrated initiative and capability to work independently.
  • Ability to maintain confidentiality of sensitive information.
  • Capability to lift 20-40 pounds as needed.

Benefits Include:

  • Medical, dental, vision, disability, and life insurance coverage available shortly after hire.
  • Paid time off granted immediately.
  • Complimentary laser hair removal services for you and your spouse or legal partner.
  • Observance of 7 Major Holidays.
  • 401k retirement plan with employer matching contributions.
  • Opportunities for career advancement.

To succeed in this role, an individual must effectively perform each essential duty. The qualifications listed represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to fulfill essential functions. Additional responsibilities may be assigned as necessary.

We are committed to attracting talented individuals from diverse backgrounds. We are an Equal Opportunity Employer.