Health Services Program Manager
2 weeks ago
Redwood Family Care Network is seeking a highly skilled Health Services Program Manager to join our team. As a critical member of our interdisciplinary team, you will be responsible for monitoring the overall medical coordination of individuals with intellectual and developmental disabilities.
Key Responsibilities:- Provide support to the interdisciplinary team in the areas of file management, administrative and operational functions
- Serve as a liaison to the medical community, working closely with internal and external partners to support the medical needs of clients
- Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field
- Re-train DSP's as needed when medical errors occur or trends are noted
- Communicate with the Nurse Delegation Team, DDA and medical professionals regarding individual care
- Investigate all incident reports involving clients, interview staff to collect necessary documentation, create a detailed report
- Manage Nurse Delegation by ensuring clients requiring delegated tasks are scheduled for required visits, documentation is received and up to date
- Maintain medical records as required by regulatory guidelines
- Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training
- Monitor health needs, including medications, special diets, and notify supervisors of any outstanding needs
- Attend Supervisor meetings, chaired by the WA Residential Director to review medical matters pertaining to the facilities/clients
- Provide Lift and Transfer assistance training, requiring ability to bear and maneuver up to 50 or more pounds of unbalanced weight
- Work with the WA Residential Director to respond to corrective action in regards to medical compliance within required time frames
- Ensure that each facility has the needed medical documentation and forms
- Ensures each facility has updated and relevant medical and medication protocols and provides staff training as needed
- Regularly review on-site medications and medical documentation
- Upload medical documentation into client files within one week of completion
- Communicate with Client Guardians and Case Managers as needed regarding medical appointments, medication changes and needed procedures
- Record and implement medication changes in the facilities
- Coordinate with supervisors to ensure medical appointments are being completed and that medical documentation is being completed properly
- Attends appointments as needed for new client PCP set up, mental health or behavioral needs
- Attend medical appointments as needed for clients with high medical needs
- Coordinate with the WA Compliance Director to conduct one full medical QA monthly for each facility
- Provide disciplinary action with staff and program supervisors as needed for documentation, cleanliness of homes and overall compliance in regards to medical concerns
- Set up new client pharmacy agreements, personal care supplies, medical appointments, dental appointments and mental and/or behavioral health appointments
- Records and maintains client information such as personal data in databases and files
- Schedule nurse delegation for staff identified as needing it by Program Supervisors
- Monitor required dates for upcoming medical appointments, care plans and consents
- Create and modify documentation forms for clients as needed for medical tracking
- Review medical documentation to ensure follow ups are scheduled and treatment plans are completed prior to filing in client retention
- Review client plans for accuracy regarding medications, medical support needs and hygiene support needs
- Ensure clients have needed hygiene supplies by setting up accounts and ensuring staff know how and when to order supplies as needed
- Manage all MARS between the pharmacy and within our database as needed
- Work with Directors to ensure COVID response plans are being followed for the whole company
- Manages COVID reporting to state and local health departments for all departments
- Ensure staff credentials are emailed or faxed to nurse delegators for all departments
- Ability to identify potential areas of compliance vulnerability and risk, assists in developing/implementing corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future
- Experience with medications and medical information for vulnerable populations
- Knowledge of computer spreadsheet programs, word processing software, and the ability to learn new programs effectively
Requirements:
- Certified Medical Assistant License and 1-year field experience (or)
- Licensed Practical Nurse and 1-year field experience
- Two years specialized training emphasizing Social Services, at least three years' experience working within a business, social services, or educational setting
Benefits:
- Medical, Vision and Dental Insurance
- ~ Voluntary Short-term and Long-term Disability
- ~ Voluntary Accident, Critical Illness and Hospital Indemnity
- ~ Employee Assistance Program (EAP)
- ~ Health Savings Account (HSA)
- ~ Flexible Savings Account (FSA)
How to Apply:
Please visit our Careers website for more information and to apply.
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Health Services Program Manager
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Health Services Program Manager
2 weeks ago
Kirkland, Washington, United States Redwood Family Care Network Full timeJob Title: Health Services Program ManagerRedwood Family Care Network is seeking a highly skilled Health Services Program Manager to join our team. As a critical member of our interdisciplinary team, you will be responsible for monitoring the overall medical coordination of individuals with intellectual and developmental disabilities.Key...
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