Patient Access Specialist Float Pool On-Call Rotating Shifts

1 week ago


Boise, Idaho, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist to join our Float Pool team at Trinity Health. As a key member of our team, you will be responsible for ensuring seamless patient access and registration processes, while providing exceptional customer service to our patients and families.

Key Responsibilities
  • Verify patient identification and demographic information
  • Obtain and verify insurance information
  • Process point of service payments and provide payment estimates
  • Enter patient information accurately into our hospital information system
  • Refers patients with questions regarding financial liability to appropriate resources
  • Processes key documents to facilitate obtaining insurance information
  • Provides education to patients and families on the use of registration kiosks or online systems
  • Identifies routine issues and escalates to Supervisor, Patient Access
  • Reviews claims/accounts for complete information, corrects and completes forms to ensure accuracy
  • Maintains compliance with HIPAA and other regulatory requirements throughout all activities
Requirements
  • High school diploma or equivalent required
  • Associate degree in Accounting or Business Administration preferred
  • Prior work experience performing customer service activities within a hospital or clinic environment, an insurance company, managed care organization or other healthcare financial setting preferred
  • Knowledge of insurance and governmental programs, regulations and billing processes and/or managed care contracts and coordination of benefits preferred
What We Offer

As a valued member of our team, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for growth and development within Trinity Health. Our commitment to diversity and inclusion ensures that everyone is treated with fairness, dignity, and respect.

Join our team and be part of an organization that is dedicated to providing exceptional care and service to our patients and communities.



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