Customer Relations Director
3 weeks ago
At Aaron's Family of Companies, we're dedicated to helping our customers achieve ownership and make a real difference in their lives. As a Customer Relations Director, you'll be an integral part of our team, driving the success of our stores by leading the customer accounts department. Your primary goal will be to achieve company standards for collections and lease renewals, while strategically influencing team performance to help our customers achieve their goals of ownership.
Responsibilities- Lead the customer accounts department and manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Assist General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy
- Manage the lease agreement review and closing process, confirming customer identification, collecting money, and obtaining customer signatures
- Develop and maintain a deep understanding of customer needs and preferences to drive sales growth and customer satisfaction
- Collaborate with the Sales Team to drive sales growth and customer satisfaction
- Be at least 21 years old with a valid state driver's license and compliance with the Company's Driver Qualification Policy; including a satisfactory MVR (driving record)
- Meet DOT requirements to obtain certification in required states
- Ability to work a schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
We offer a competitive salary range of $16.25 to $17.00 per hour, with opportunities for incentive pay based on performance. If you're a results-driven professional with excellent communication and leadership skills, we encourage you to apply for this exciting opportunity to join our team as a Customer Relations Director.
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