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Member Specialist

2 months ago

Champaign, Illinois, United States Wal-Mart Stores , Inc. Full time

Job Summary

We are seeking a highly skilled and customer-focused Member Specialist to join our team at Wal-Mart Stores, Inc. in Champaign, IL. As a Member Specialist, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a safe and secure store environment.

Key Responsibilities

  • Provide member service by maintaining exit areas, reviewing member receipts, and acknowledging members to identify their needs.
  • Assist members with purchasing decisions, locate merchandise, and process member purchases.
  • Resolve member issues and concerns, promote Sam's Club products and services, and provide guidance and support on self-service technology.
  • Assist with securing and safeguarding company assets and property by observing and communicating potential criminal activity.
  • Assist with the training of Member Frontline Service associates on company processes and procedures.

Requirements

  • Customer Service experience, preferably in a retail environment.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong communication and interpersonal skills.
  • Ability to work a variety of shifts, including evenings and weekends.

Preferred Qualifications

  • Experience with mobile retail applications and front-end equipment.