Senior Voice Architect

4 days ago


Rochester Hills, Michigan, United States Strategic Staffing Solutions Full time
Job Summary

Strategic Staffing Solutions is seeking a highly skilled Voice Architect to join our team. As a Voice Architect, you will be responsible for the day-to-day operations of the client's voice network, including supervision and support of department personnel, coordination with other IT departments, and awareness of systems supported by the department.

Key Responsibilities
  • Supervise and support department personnel in the development of support, process, and software tools.
  • Coordinate with other IT departments to ensure seamless integration of voice and data systems.
  • Develop and implement advanced voice-related systems, including data center hosted applications, multiple advanced contact centers, and 30,000 voice terminals distributed over 70 networked locations.
  • Manage the design, implementation, and support of complex multi-site VoIP networks, including hardware and software from Siemens/Unify, Cisco, and Avaya.
  • Work with Spectralink, ASCOM, or similar technologies for wireless communications, preferably in a healthcare environment.
  • Develop and implement mature and effective techniques for translating business requirements into technical solutions.
Requirements
  • Minimum five (5) years of experience with voice teams and solutions.
  • Minimum five (5) years of experience with complex multi-site VoIP networks.
  • Five (5) years of experience in an multi-vendor voice and data environment consisting of hardware and software from Siemens/Unify, Cisco, and Avaya.
  • Five (5) years of experience supporting complex environments, using tools such as Orion Solar Winds, Oasis, Comview, and Impact Technologies for performance optimization and capacity planning.
  • Ten (10) years of experience Voice Mail and Unified Messaging systems, preferably the Unify Xpressions software.
Preferred Skills
  • Strong interpersonal and conflict management skills.
  • Strong understanding of process flows and implementation roll outs.
  • Strong problem-solving and analytical skills.
  • Highly collaborative and able to work with different organizations and teams.
  • Excellent verbal, written, and interpersonal communication skills.
About Us

Strategic Staffing Solutions is a leading provider of staffing solutions for the IT industry. We are committed to providing our clients with the highest quality talent and our candidates with the best possible experience.


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